Refunds

Policy

SilverLink Internet Refunds and Return Policy

Cancellation and Equipment Return: Upon receiving your cancellation form, we will provide a return label via email. Follow the attached Equipment Return Guidelines to ensure all items are returned in good condition to avoid fees.

What to Return: Carefully pack the device and SIM in their original packaging. Use the provided return label and drop off the package at any U.S. Post Office. Do not modify the packaging or use different labels, as this could incur fees.

Audit and Refund Process: After receiving and auditing the returned items, our billing department will determine eligibility for a refund. This depends on the condition and completeness of the returned equipment.

Loss/Damage Responsibility: SilverLink Internet is not responsible for loss or damage due to inadequate packaging. Ensure the package is well-protected.

Late Returns: If equipment is not returned within four weeks of the cancellation notice, the customer will be billed for any SilverLink Internet equipment not in SilverLink Internet's possession. Adherence to the return instructions is essential to process your cancellation and potential refund smoothly.

Questions: If you have any questions or need further assistance, please contact our support at 888-214-4130.

Quick Links

Will the service work where I live?

We are constantly adding new towers. Currently over 94 percent of the U.S. can get service from us. We cannot promise it, but if you live within 5-8 miles of a cell tower, there is a pretty good chance the service will work. We offer a "no-questions asked", full thirty (30) day money-back guarantee, so there is no risk in trying it out.

How long does it take to receive it?

Once your device has been shipped you should receive it within 2-3 Business Days.

What speeds will I get?

As far as speeds go, that varies per customer depending on their location. Environmental factors such as trees, hills, mountains, etc. can all affect the signal. Metal roofing can be a factor in low speeds. Distance to the nearest tower can play a role. Also, how many people are on that tower in terms of congestion. There is unfortunately no way for us to know what speeds you will get until you try the device. This is why we offer the 30-day money back guarantee. We give all our customers the chance to try the service risk free.

Can I make it faster?

Yes, but you will have to consider doing one or more of the following things:

Move the LTE router to various places inside your home or office to see if it gets faster. Near windows works best. We can also tell you which direction to aim it and if you put it near a window on that side of the house or building, it will help.

Connect an external antenna to the LTE router and fix the antenna to the outside of your house or office. We can supply you with these antennas for an additional one-time charge.

Connect an external LTE radio to the outside of your house or building and run a cable inside to your router. We can supply you with this LTE radio for an additional one-time charge.

Mount the external LTE radio to a tower or high pole and run the cable inside to your router. We can supply you with all of the equipment and parts for an additional charge as well as provide you with a referral to someone in your area who can assist you with installation if needed.

What is the start up cost?

Start-up cost depends on the plan and router you choose.

Our plans start at $55/month* which includes government taxes and compliance fees. If you purchase a 5G router, you'll receive your first month of Internet FREE as part of our Sale + plus, your shipping is free and Programming Fee is Waived on all plans!

There are no hidden fees and no need to bundle—just reliable, affordable internet tailored to your needs.

*New Subscriptions only.

What if it doesn't work?

We offer a full 30-day money back guarantee. If you are not satisfied with the service for whatever reason, please give us a call and let us know and we’ll make arrangements for you to send the device back. As long as we receive it back within the initial 30-day period you will be able to get a full refund. If you are experiencing technical issues, please give us a call and our tech support team will be more than happy to assist you.