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Issues with X750?

SPITZ X3000 5G CAT 16 ROUTER

Having Trouble with Your SilverLink Wireless LTE Device?

If your internet isn’t working right, don’t worry—this guide will walk you through a few simple steps to help figure out what’s going on. If it still doesn’t work, SilverLink Internet is just a phone call away.

You’re not alone.

Step 1:

Are You Connected to Your SilverLink Device?

►Look at your device’s Wi-Fi name on your phone, tablet, or computer.

If you see something like: SSID: SilverLink Internet 5G or SilverLink Internet 2.4G (You’ll find this name on a sticker on the bottom of your device)

►Then connect using the password from the same sticker: Password: SeniorsRule!

Once you’re connected, let’s check how strong your signal is.

Step 2:

Check the Signal Light (The Bars on Your Device)

► Look at the signal bars on your white SilverLink device (the one with the antennas):

If the signal bars are GREEN:

✦ That means your device is connected to the cell tower and should be working.

✦ Double-check that you are connected to the right Wi-Fi network and not someone else’s.

✦ If things are still slow, it may just be a slow connection, not a total outage.

Try this:

► Unplug the white router from the the wall

► Wait 15 seconds, then plug it back in.

► Wait about 2-5 minutes while it restarts

✦ If you still don’t have internet after the lights come back on, the problem may be with your local cell tower.

If it’s not working after 24 hours, call us at 888-214-4130 for further assistance.

If the signal bars are BLANK(No Lights):

✦ That means your device is not connecting to the tower.

✦ Check that the antennas are screwed on tightly.

✦ Take the device outside, using an extension cord if needed.

► If the light turns GREEN outside, your signal indoors may be too weak. You’ll likely need an external antenna to get better reception.

► If it still shows no lights, it may need something called an APN Reset.
(You or a helper can ask SilverLink Support for the instructions.)

Still no luck? Call 888-214-4130, and we’ll help you right away.

Step 3:

If you can’t connect wirelessly, try connecting with a cable:

Use an ethernet cable to connect the SilverLink device directly to your computer.
Open your internet browser and try to visit a website.

If it works:

Your internet is working through the cable.

✦But if your Wi-Fi still isn’t working, follow the steps in the “Wi-Fi Device Settings” guide above (we can provide that too).

✦ If things are still slow, it may just be a slow connection, not a total outage.

If it does not work:

► Make sure the cable is firmly connected on both ends.

► The computer should get a signal from the device (an IP address).

► If everything is plugged in and it still won’t connect, the device may be defective.

✦ SilverLink will replace it for free.
Please put the old router back into the box it came in. Give us a call at 888-214-4130 to let us know about the ongoing issues. We will send you a return label by email. When you get the label, stick it on the box. Then, mail the box back to us.

Still Need help?

We’re happy to walk you through this over the phone.
Just call SilverLink Internet Support at: 888-214-4130

You’ll speak to someone friendly who’s here to help—step by step.

TROUBLESHOOTING

Quick Links

Will the service work where I live?

We are constantly adding new towers. Currently over 94 percent of the U.S. can get service from us. We cannot promise it, but if you live within 5-8 miles of a cell tower, there is a pretty good chance the service will work. We offer a "no-questions asked", full thirty (30) day money-back guarantee, so there is no risk in trying it out.

How long does it take to receive it?

Once your device has been shipped you should receive it within 2-3 Business Days.

What speeds will I get?

As far as speeds go, that varies per customer depending on their location. Environmental factors such as trees, hills, mountains, etc. can all affect the signal. Metal roofing can be a factor in low speeds. Distance to the nearest tower can play a role. Also, how many people are on that tower in terms of congestion. There is unfortunately no way for us to know what speeds you will get until you try the device. This is why we offer the 30-day money back guarantee. We give all our customers the chance to try the service risk free.

Can I make it faster?

Yes, but you will have to consider doing one or more of the following things:

Move the LTE router to various places inside your home or office to see if it gets faster. Near windows works best. We can also tell you which direction to aim it and if you put it near a window on that side of the house or building, it will help.

Connect an external antenna to the LTE router and fix the antenna to the outside of your house or office. We can supply you with these antennas for an additional one-time charge.

Connect an external LTE radio to the outside of your house or building and run a cable inside to your router. We can supply you with this LTE radio for an additional one-time charge.

Mount the external LTE radio to a tower or high pole and run the cable inside to your router. We can supply you with all of the equipment and parts for an additional charge as well as provide you with a referral to someone in your area who can assist you with installation if needed.

What is the start up cost?

Start-up cost depends on the plan and router you choose.

Our plans start at $55/month* which includes government taxes and compliance fees. If you purchase a 5G router, you'll receive your first month of Internet FREE as part of our Sale + plus, your shipping is free and Programming Fee is Waived on all plans!

There are no hidden fees and no need to bundle—just reliable, affordable internet tailored to your needs.

*New Subscriptions only.

What if it doesn't work?

We offer a full 30-day money back guarantee. If you are not satisfied with the service for whatever reason, please give us a call and let us know and we’ll make arrangements for you to send the device back. As long as we receive it back within the initial 30-day period you will be able to get a full refund. If you are experiencing technical issues, please give us a call and our tech support team will be more than happy to assist you.